BPO Training program from Escube

Out of these tremendous job opportunities coming up, candidates from Kerala are not yet able to make big inroads into these sectors because of lack of expected skills set  by the industry. It means now it is not the unemployement,but the lack of skilled work force to execute the outsourced work from abroad is becoming the real problem. So if the educated youth can gain the necessary skill sets through training or by their own effort, a BPO/ITeS job is not at all an issue now a days. This situation makes the keyword of our training programme,

‘YOU CAN’T EXCUSE YOURSELF FROM GETTING INTO AN EXCITING CAREER’

Our education system is mainly exam or memory oriented. It mostly teaches, imparts information, the students study it, memorize it and reproduce in the examination and we judge their ability whether they are good or bad. But in the new millennium our old educational system and students are facing a lot of new challenges. As we all know, the educational system at hand is hardly equipping our students for living in this highly competitive industrial world. Our system is not equipping students with enough skills to fight through the way. We all must have observed that in the new world, Multinational corporations and companies are not giving much importance to certificates or qualifications, rather they are giving importance to ability, how candidates present themselves, their confidence, creativity, innovation, language, communication, accent etc.  

We can observe that earlier interviews were important, now slowly focus is shifting to Group Discussions (GD), Personality, Communication skills – Language and Presentation and Accent. 
Escube is introducing an integrated course for fresh graduates to enhance the actual skill set which is required for the employees in BPO/ITES industry. BPO candidate should possess certain skills like, ability to speak good English, pleasing personality, management skills, good listening skills, presentation skills, etiquette, positive attitude and process training.

The specialty of this training programme is its basic approach to correct the root cause which makes the industry unapproachable to our candidates. Because of this approach the overall skill of the candidates will go up and enable them to get BPO/ITES jobs irrespective of the job nature whether it is voice based or non voice based process like data analysis, call handling, quality assurance, training and skill updating, technical support and administrative support.

For this, Escube provides the best trainers and our training schedule is designed to enable the trainee to gain what Corporate sector is expecting from him. This training programme capitalizes on the vision of overall skill development aiming long term career goals ,the BPO/ITES job entry comes only as its natural effect, and this will also provide the back bone for a  long term career support for the trainee when they climb the ladder in the industry even up to the managerial levels. In short, this skill development training gives an entry into the industry and it will brighten the long term career prospects of  the trainee.

The incredible industry endorsed training program at Escube has helped hundreds of people accomplish their career goals. The powerful modules in the curriculum transform the trainees from a raw candidate to a successful corporate professional. This programme is a comprehensive course, a systematic, informative as well as interesting and enjoyable educational plan through which students are equipped with most modern skills and talents to deal with the new complex and competitive situations that they will have to face in professional life and personal life. 

The Program is designed with the following objectives.  
• Overall skill development of an individual including Leadership and    Management Skills  
• Employability. Dynamic attitude to learn and adapt to ever changing    needs of industry.  
• Language Competence to match global standards.
• Imparting specific skill sets that provide a sustainable career in ITES/BPO industry with specialization in processes like MT and BT.  
• Excellent communication and Presentation skills  

 
The entire programme is of six months duration, and is a full time programme. The first three modules are Essential Modules and it will be covered in four months time. After the first three modules, Campus Recruitment Process Starts. Major companies from voice and non voice BPO/ITES industry do campus recruitment for the trainees at this stage. Trainees willing to join the industry can attend the interviews at this stage or can stay back to complete any or all of the process training. At this stage the general ability, language skills, listening and speaking capabilities  are sharpened and because of that any of the BPO/ITES processes can be trained effectively and easily.

Basic Communication skills and Basic English

To clear the inhibition of trainees and make them open up and communicate. To make them  equipped with basic English

Basic Communication
Language
Lab Session

Advanced Communication Skills and  Human Potential Development 

Covers concepts and skills of personality and potential development. To develop human potential. An insight in to human relations. Open discussions on human relationships. It covers.

• Lifology
• Inter-personal Relationships
• Intelligence, Emotional quotients 
• Leadership
• Team Management 
• Presentation Skills

 

Voice & Accent

Interview Preparation

Process Training

a) Business Transcription
            Business transcription is the service of converting audio files into verbatim transcripts for companies across diverse industries. We train the students to transcribe conference calls, meetings, seminars and analyst calls. We also equip them to offer services in producing document forms of events like sales meeting, budget planning session and other business conversations.

b) Medical Transcription
            Our educational program in medical transcription prepares the student for an entry-level employment as a medical transcriptionist by providing the basic knowledge, understanding, and skills required to transcribe healthcare dictation and prepare patient care documents with accuracy, clarity, consistency, and timeliness, applying the principles of professional and ethical conduct.

c) Data Process & Analysis
Data Analysis is the process of systematically applying statistical and/or logical techniques to describe and illustrate, condense and recap, and evaluate data. Data analysis in qualitative research can include statistical procedures, many times analysis becomes an ongoing iterative process where data is continuously collected and analyzed almost simultaneously

d) Data Conversion Techniques
This is the technique of changing digital data from one format to another so it can be used in another software application or printed on a specific output device. As part of this programme, hands-on training is given on how hard copies can be converted to digital formats using the software tools and process involved in it. This helps the candidates to be familiar with systems, various software  tools and processes.